Online Support

Walk‑ins are welcome during regular opening hours, but we recommend booking an appointment for dedicated design consultation and to ensure product specialists are available.

Each showroom has its own direct phone number and contact details listed on the showrooms section, where you can also request an appointment request or message the local design team.

In the showroom, you can experience curated furniture and lighting installations, see materials and finishes in person, and receive guidance from design consultants on layouts, combinations, and customizations.

Many of the collections featured online are displayed in our showrooms, though availability varies by location; a consultant can confirm if a particular piece or finish is on the floor or arrange alternatives such as samples.

Our showroom teams provide personalized design support; from selecting single pieces to developing complete room or whole project turnkey solutions. Design Concierge is recommended for more in‑depth projects.

You can place new orders, review quotes, and get support on existing orders directly with our showroom staff, who coordinate with our client services and logistics teams.

We regularly hosts exhibitions, special installations, and design events in the showrooms, highlighting leading international brands and designers; upcoming events are announced on our website, social media accounts, and our Inspiration Magazine.

We offer highly personalized design services ranging from single-room styling to full-home and contract projects, including furniture selection, space planning, and lighting suggestions.

Our design team begins with a consultation to understand your space, lifestyle, and aesthetic, then develops tailored concepts with product selections, layouts, and material recommendations for your review.

You can work with us in person at our showrooms or remotely via virtual consultations, sharing floor plans, photos, and inspiration to guide the project. Start your project.

Design services may be complimentary or fee-based depending on the scope and project size; your design consultant will outline any fees, minimums, and how they apply towards product purchases.

Yes, our team can assist with white-glove delivery, placement, and coordination with installers to ensure the final result reflects the design intent.

We curate leading Italian and international design brands across furniture, lighting, and accessories, with a focus on contemporary, innovative, and timeless collections.

Most core brands are represented in both channels, but specific pieces, finishes, or collections may be exclusive to certain showrooms.

If you saw a piece in a showroom that isn’t listed online, our Client Services team or showroom staff can assist with availability, pricing, and placing a special order.

We offer a Total Design Experience. Many brands offer configurable sizes, fabrics, leathers, finishes, and modular compositions; our team can guide you through available options and lead times.

You can place an order directly on Luminaire.com by adding items to your cart, reviewing your selection, and completing checkout with your preferred payment and shipping options. For online order support, please call 855-341-3620 or contact client services.

Order changes and cancellations may be possible within a short timeframe after purchase; please contact client services as soon as possible with your order number to review available options.

Once your order ships, you’ll receive a confirmation email with tracking details; you can also log into your account to view order status and shipment updates.

Shipping options and costs are calculated at checkout based on your delivery address, order value, and product characteristics, including weight, volume, and any special handling needs.

We offer complimentary shipping on most lighting products within the United States. See our shipping policy.

If you have a question about shipping charges or international shipments, please call 855-341-3620 or contact client services.

For eligible items and locations, we offer white‑glove services such as in‑home delivery, placement, and packaging removal; availability and fees must be confirmed by client services.

Return and exchange eligibility depends on the product type and other factors; please refer to our Return & Exchange policy.

If an item you receive is damaged during shipment, please contact client services as soon as possible with your order number, photos / videos of the damage, and the original packaging. Please do not discard any of the packaging.

Our team will review the case and coordinate the appropriate solution, which may include replacement, repair, or another resolution depending on the product and circumstances.

For select items and locations, in‑store or showroom pickup may be available; if offered, this option will appear at checkout or can be arranged through client services.

We are committed to offering exceptional value on authentic design. If you find the exact same item at a lower price from an authorized retailer, we will review and, when eligible, match that price.

To request a price match, please provide:

• A link or formal quote from the competing retailer.
• Confirmation that the item is identical (brand, model, finish, configuration).
• Proof that the item is in stock and available for immediate purchase at the lower price.

Exclusions

Our price match does not apply to:

• Clearance, floor samples, final sale, or open‑box items.
• Auction sites, marketplaces, or unauthorized resellers.
• Limited‑time promotions such as flash sales, coupon codes, or membership‑only pricing.
• Pricing that results from errors or misprints.

All price match requests are subject to verification and approval at our discretion.

The Trade Program is available to licensed interior designers, architects, decorators, home builders, and other qualified design professionals. Proof of professional status is required (such as a business license, professional certification, or membership in a recognized design association).

Complete our Trade Program Application form and upload your credentials (resale certificate if applicable, business license, or professional ID). Our team will review your application and respond via email, typically within 1–3 business days.

Note: To qualify for sales tax exemption, your order must ship to a destination where your business is tax exempt. Please contact your account representative if you have any question regarding tax exemption.

The Luminaire Trade Program is designed to empower interior designers, architects, and trade professionals with exclusive advantages that elevate every project. Members enjoy:

• Exclusive Trade Pricing on curated luxury furnishings
• Dedicated Designer Consultants for personalized support
• Customization & Special Orders tailored to project needs
• Early Access to New Arrivals and product launches
• Invitations to Trade Events & Networking Opportunities
• Global Reach through our partnership with Interni in Europe, offering seamless service across the U.S., Europe, and the Middle East

This immersive program combines exceptional design, operational excellence, and a shared commitment to innovation; making it a benchmark for professionals worldwide. Learn more about our Total Design Experience.

Some projects and discount tiers may require minimum order values. Any applicable minimums or volume thresholds will be communicated in your quote or welcome package.

Yes. Once approved, you can work with our showroom teams or your dedicated sales contact to apply trade pricing to quotes and invoices. Online usage may require logging into a trade‑enabled account or placing orders through your sales representative.

Trade pricing applies to most, but not all, collections. Certain brands, limited edition products, and special collaborations may be excluded or have reduced discounts due to manufacturer policies.

Trade discounts generally cannot be combined with other promotions, sale pricing, or coupon codes unless explicitly stated in a specific offer.

Yes. For large residential or contract projects, we can provide consolidated quotations and project‑based pricing. Please share your specifications, floor plans, and timelines with our team for review.

Our team can assist with product information, finishes, lead times, and technical data. For more in‑depth concept development or design services, additional design fees may apply depending on the scope.

Authenticity is non-negotiable. We do not sell "inspired by" products. All products offered are 100% authentic and sourced directly from the official manufacturers or their authorized distributors.

We partner exclusively with brands, designers, and manufacturers who hold the rights.

Every piece is backed by the manufacturer's original warranty and documentation where applicable.

Haworth Lifestyle Group is a portfolio of iconic design brands focused on exceptional furniture and spatial experiences across residential, workplace, and hospitality environments.

Luminaire and Interni are part of the group, which strengthens our ability to offer curated collections, exclusive collaborations, and integrated solutions in close relationship with our sister brands.

Learn more about Haworth Lifestyle Group.