At Luminaire, we always do our best to accommodate your return requests. The item must be in original condition and in the original packaging and properly packed within 14 days of the delivery date. Your refund will be reduced by a restocking charge equal to 20% of the total purchase price. Please note that any shipping and delivery charges to and from Luminaire are non-refundable. Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued. Tax will be refunded in accordance with applicable law.
We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it's important that you please keep and use the original packaging materials for any items you wish to return.
To initiate a return, please click the following link:
We at Luminaire do our absolute best to properly package our items for delivery.
If an item does arrive damaged or is missing parts, please notify us immediately within 7 days of the delivery date by email at firstname.lastname@example.org, or by calling 1.855.341.3620, so that we may best serve you.
Claims received after 7 days of delivery cannot be processed.
Once an order has left our warehouse it cannot be canceled.
If you have any questions or concerns, please contact email@example.com and we assist in the best way possible.
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