Terms of Sale

These Terms of Sale apply exclusively to purchases made through Luminaire’s online sales channels. Products purchased in any Luminaire showroom are governed by that showroom’s specific Terms and Conditions, which take precedence over the terms contained in this document. In the event of any inconsistency or conflict, the applicable showroom Terms and Conditions shall control.

Pricing

All quoted product prices shall be exclusive of shipping, delivery, insurance, sales taxes and other applicable taxes, crating, installation, costs of site preparation for installation, tariffs, customs, duties, and other charges related thereto, and client shall be responsible for all such charges.

Natural Materials

Due to the inherent characteristics of natural materials, variations in fabric dye lots, natural leathers, stone, and natural woods are expected. Color, texture, veining, grain pattern, and surface movement will differ from sample to sample and from piece to piece. These variations are not defects but evidence of the material’s authenticity. As a result, an exact match to showroom samples, swatches, or previously purchased items cannot be guaranteed.

Sales Taxes

Sales taxes are calculated at the time of purchase and will reflect the rates in effect on that date. Trade clients, including members of the architecture and design community purchasing for resale, may qualify for tax‑exempt status only when a valid resale certificate is provided and the products are shipped directly to the state in which that resale certificate was issued. Orders delivered to any other state, or picked up by the client or their agent, will be subject to applicable sales tax regardless of resale status.

Lead Times

Availability and delivery dates are approximate and subject to change. Luminaire will make all reasonable efforts to meet the estimated delivery time, but cannot guarantee the indicated delivery time nor be held responsible for any costs or expenses the purchaser may incur as a result of the delayed delivery time.

COM Orders

Materials need factory approval before an order can be placed. The order will be processed only after receipt of materials at the factory. Approval does not constitute a guarantee of durability or appearance. Luminaire and its manufacturers accept no responsibility for any discrepancies, defects, incorrect materials supplied by others, delays due to complications with the COM material provided, or the final appearance of the finished product. The COM disclaimer must be signed.

Storage

Complimentary storage is provided for up to a maximum of 30 days from the date of receipt into our warehouse, provided that you fully comply with the Payment Terms. If you have not fully complied with the Payment Terms, you will incur and you agree to pay to Luminaire a storage fee of 2% of the invoiced value of products to your invoice for each 30-day period products are stored until payment is received in full. Even if you have fully paid for your products, storage is limited to 30 days. If after 30 days, you have not taken receipt of your products from the final delivery site or third-party facility, you agree to pay and you will pay Luminaire a storage fee of 2% of the invoiced value of products to your invoice for each 30-day period products are stored until you take receipt of your products. Storage beyond 30 days can be transferred to a recommended third-party storage facility at the Client’s request, risk, and expense.

Delivery and Installation

On the scheduled delivery date:

1. The site must be ready to accept delivery and installation.
2. Elevator reservations and parking arrangements are the Client's responsibility.
3. Delivery charges are for inside delivery, requiring standard elevator service only. Delivery charges may change in the case of inability to safely and/ or adequately use the building elevator to lift the product to the site. Hoisting or walk-up are not included in the delivery pricing, nor can Luminaire be required to use these alternate methods if deemed unsafe by delivery management.
4. Luminaire does not install or hang any light fixtures, mirrors, plumbing fixtures, bathroom accessories, nor move existing furniture.
5. 48-hour notice is required to obtain proof of insurance with building as named beneficiary.
6. The confirmation of a delivery date with the traffic coordinator is an automatic reservation for your delivery. A re-delivery charge will automatically be added to the invoice unless a 24-hour cancellation notice is received by the traffic coordinator.
7. It is the Client's/ Client's agent's responsibility to inspect and note any damages on the delivery receipt.
8. All claims for concealed damage, defects, or shortages must be reported to Luminaire within five days after delivery has been received.

Pickups

It is the Client's/ Client's agent's responsibility to inspect the merchandise and note any defect or damage on the pick-up receipt. All claims for concealed damage or shortage must be reported to Luminaire within five days after receipt.

Freight Forwarders

All deliveries made to local freight forwarders are carefully inspected, photographed, and delivered in factory packaging. Additional packaging/ crating is possible, with an extra charge of 5% of the total purchase price. Freight forwarder as agent for Client assumes full responsibility upon acceptance of merchandise from Luminaire, including but not limited to damage, defects, or shortage. In addition, Luminaire strongly recommends that all products be insured for theft, loss, and damage during transportation to the destination.

Warranties

Luminaire warrants its products to be free from defects in materials and workmanship for a period of one year from the date of delivery. During this period, Luminaire will repair, or at its option, replace free of charge, products that are proven defective. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse. Products are for indoor use unless indicated for outdoor use.

Ownership

Luminaire retains title to products until fully paid and leaves the Luminaire facility. A third-party storage location is not considered a Luminaire facility.