Coral Gables, FL
33134 (305) 448-7367
10am—6pm
Hollywood, CA
90048 (323) 579-2800
10am—6pm
Menlo Park, CA
94025 (650) 600-1431
Saturday : 11am - 5pm
Coral Gables, FL
33134 (305) 437-9687
10am—6pm
Hollywood, CA
90048 (323) 579-2800
10am—6pm
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Delivery & Fees
PRICING
All Luminaire quoted product prices shall be exclusive of shipping, delivery, insurance, sales taxes and other applicable taxes, crating, installation, costs of site preparation for installation, tariffs, customs, duties, and other charges related thereto, and client (“Client” and “You”) shall be responsible for all such charges.
NATURAL MATERIALS
Due to the possibility of variations in fabric dye lots, natural leathers, stone, and natural woods, a match of sample color and/ or grain cannot be guaranteed.
PAYMENT TERMS
For invoices with a total amount due below $10,000, payment in full is required to initiate order processing. For orders above that amount, a deposit of 50% of the invoice amount is required. In addition, a signed copy of the original invoice and a signed terms and conditions agreement with all pages initialed are required before an order can be processed. The final balance on the invoice is due within 7 days from the invoice date, and the products have been produced and are ready for collection at the factory of origin. Special orders are non-cancelable, non-returnable, and non-exchangeable. If the invoice is not paid within 7 days of the invoice date, a late payment fee of 2% per month, or the maximum amount permitted by law, whichever is lower, will be applied to the outstanding balance. This fee will accrue from the original payment due date until the invoice is paid in full. You will also be required to pay storage fees for your products until payment is received, as discussed in the Storage section below. The application of the late payment fee and storage fees does not relieve you of your obligation to pay the outstanding balance in a timely manner. Luminaire reserves the right to hire counsel and take other collection actions in the event of continued non-payment, and you will be responsible and will reimburse Luminaire for what is owed, plus late fees, storage fees, and attorney’s fees and costs associated therewith.
SALES TAXES
Sales Taxes due are calculated at the time of receipt of products and will reflect the rates in effect on that date.
LEAD TIMES
Stock orders: Delivery time within 2-4 weeks. Special orders: Standard lead time of 12-18 weeks. Delivery dates are approximate and subject to change. Luminaire will make all reasonable efforts to meet the estimated delivery time, but cannot guarantee the indicated delivery time nor be held responsible for any costs or expenses the purchaser may incur as a result of the delayed delivery time.
COM ORDERS
Materials need factory approval before an order can be placed. The order will be processed only after receipt of materials at the factory. Approval does not constitute a guarantee of durability or appearance. Luminaire and its manufacturers accept no responsibility for any discrepancies, defects, incorrect materials supplied by others, delays due to complications with the COM material provided, or the final appearance of the finished product. The COM disclaimer must be signed.
STORAGE
Complimentary storage is provided for up to a maximum of 30 days from the date of receipt into our warehouse, provided that you fully comply with the Payment Terms. If you have not fully complied with the Payment Terms, you will incur and you agree to pay to Luminaire a storage fee of 2% of the invoiced value of products to your invoice for each 30-day period products are stored until payment is received in full. Even if you have fully paid for your products, storage is limited to 30 days. If after 30 days, you have not taken receipt of your products from the final delivery site or third-party facility, you agree to pay and you will pay Luminaire a storage fee of 2% of the invoiced value of products to your invoice for each 30-day period products are stored until you take receipt of your products. Storage beyond 30 days can be transferred to a recommended third-party storage facility at the Client’s request, risk, and expense.
DELIVERY AND INSTALLATION
On the scheduled delivery date:
1. The site must be ready to accept delivery and installation.
2. Elevator reservations and parking arrangements are the Client's responsibility.
3. Delivery charges are for inside delivery, requiring standard elevator service only. Delivery charges may change in the case of inability to safely and/ or adequately use the building elevator to lift the product to the site. Hoisting or walk-up are not included in the delivery pricing, nor can Luminaire be required to use these alternate methods if deemed unsafe by delivery management.
4. Luminaire does not install or hang any light fixtures, mirrors, plumbing fixtures, bathroom accessories, nor move existing furniture.
5. 48-hour notice is required to obtain proof of insurance with building as named beneficiary.
6. The confirmation of a delivery date with the traffic coordinator is an automatic reservation for your delivery. A re-delivery charge will automatically be added to the invoice unless a 24-hour cancellation notice is received by the traffic coordinator.
7. It is the Client's/ Client's agent's responsibility to inspect and note any damages on the delivery receipt.
8. All claims for concealed damage, defects, or shortages must be reported to Luminaire within five days after delivery has been received.
PICKUPS It is the Client's/ Client's agent's responsibility to inspect the merchandise and note any defect or damage on the pick-up receipt. All claims for concealed damage or shortage must be reported to Luminaire within five days after receipt.
FREIGHT FORWARDERS
All deliveries made to local freight forwarders are carefully inspected, photographed, and delivered in factory packaging. Additional packaging/ crating is possible, with an extra charge of 5% of the total purchase price. Freight forwarder as agent for Client assumes full responsibility upon acceptance of merchandise from Luminaire, including but not limited to damage, defects, or shortage. In addition, Luminaire strongly recommends that all products be insured for theft, loss, and damage during transportation to the destination.
SHIPPING
All shipments are subject to a 5% handling/ crating charge. Shipping Quotes are valid for 30 days only. A signed freight quote is required for orders over $1000. The client should inspect and note all damages on the Bill of Lading at the time of receipt. All claims for damage, loss, and or concealed damage must be reported to the carrier within 5 days of receipt of products. Carrier assumes all responsibility for products upon pickup of merchandise at our warehouse. Luminaire reserves the right to refuse any alternate carrier if deemed necessary to protect your interests.
DEPOSITS / CREDIT NOTES
Credit notes and Client deposits will expire on the one-year anniversary of the issuance date. Luminaire will attempt to reach the Client for a minimum of 30 days beyond the expiration date. If attempts to reach the Client are unsuccessful, any remaining credit or deposit amount will be forfeited by the Client.
CLAIMS, EXCHANGES, AND RETURNS
All claims, including defects and damages, must be made within 5 days of receipt of the products. No refunds will be given after 5 days of receipt of products, and any exchanges must be made within 14 days of receipt of products. Merchandise cannot be returned without prior authorization. Authorized returns are subject to a 20% restocking charge. All returns must be accompanied by the original sales receipt and the original packaging. We cannot accept returns of bedding, cut fabrics, clothing, or unwrapped mattresses. We will exercise the right to reject returns that, in our opinion, appear to have been used.
CODE COMPLIANCE
Luminaire does not accept responsibility for any building, plumbing, electrical, zoning, or any other violations. The client assumes responsibility for corrections of any such violations. This agreement does not include any work, material, or labor in connection with any excavations, site work, plumbing, electrical, floor covering, painting, or decorating. Client agrees to bring the premises to a condition suitable for the installation of the merchandise purchased as per the invoice. Luminaire accepts no responsibility for conditions resulting from uneven floors or walls. The Client is responsible for preparing walls with appropriate wood blocking for support and installation of wall units.
WARRANTIES
Luminaire warrants its products to be free from defects in materials and workmanship for a period of one year from the date of delivery. During this period, Luminaire will repair, or at its option, replace free of charge, products that are proven defective. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse. Products are for indoor use unless indicated for outdoor use.
LIMITED LIABILITY
Luminaire cannot assume liability for any special, incidental, or other indirect damage (including, without limitation, the loss of revenue, profits, or opportunity). OWNERSHIP Luminaire retains title to products until fully paid and leaves the Luminaire facility. A third-party storage location is not considered a Luminaire facility.
REPRESENTATION
All oral or written representations by either party are superseded by the signed agreement, and except as provided herein, no changes, modifications, or waivers of this agreement are valid or binding on either party unless in writing and signed by both parties.
