When a client makes a purchase at Luminaire, something remarkable happens. Whether the acquisition is a teaspoon or a sofa, our customers experience an extraordinary interaction with good design and benefit from an operational system aimed at an unparalleled level of customer service. In our showrooms, Luminaire both captivates the imagination and solves problems with carefully selected products of the highest quality and representative of the very best in design, while at the same time we provide the tools for the integration of real solutions. Every sales associate is a design-educated professional and each showroom has a dedicated interior architect on staff to help plan your space to the smallest detail. Our intention is to create and nurture enduring relationships, and we are pleased to say that eighty percent of our customers are repeat clients who refer their friends, family and co-workers.
Luminaire's clients benefit most from over four decades of business intelligence and it is our way of doing things that sets us apart from the rest. The added-value services we offer, from selection to installation, make the difference. Many of our products are in stock, and immediately available. For items that must be ordered, Luminaire's computer system ensures that clients get what they want, when they want it. Each request is checked and re-checked and while in transit, constantly tracked with the help of our sophisticated computer program. Instead of relying on any third parties, Luminaire's products are directly delivered to our 35,000-square foot warehouse, and once ready for delivery, our in-house, professionally trained team and fleet of trucks provide rapid service and expert installation. From the point of sale to the point of installation, we are there at every stage. Our primary goal is for each sale to be a success, for us and for the customer.
Luminaire makes a dedicated commitment to encouraging not only the extraordinary interactions with good design that occur in our showrooms, but also to a level of customer service and support that sets us apart. It is paramount that we build relationships based on flawless service and an unmatched attention to detail, for when a client shops at Luminaire, it is only the beginning of a relationship that we hope will last a lifetime.